Land, turn on your phone, read one text — here is exactly how your Pearson pickup works, terminal by terminal.
Pearson is a big airport having a busy day, every day — and the single most common question first-time clients ask is simply: where will the driver be? This page answers it completely. The short version: turn your phone on when you land, and there will already be a text from dispatch with your chauffeur's name, vehicle description, plate, and your exact pickup point. Everything below is the detail behind that text.
Your flight is tracked from the moment it leaves the origin city, so your chauffeur's timing follows the aircraft, not the schedule. Early arrivals, late arrivals and gate holds all adjust the pickup automatically — you never need to call from the baggage belt, and the first 60 minutes after wheels-down are always complimentary while you clear immigration, baggage and customs.
Pre-arranged chauffeured vehicles at Pearson operate under GTAA rules, which keeps pickups orderly: licensed operators use designated pickup areas rather than fighting the public curb. It's why a pre-booked car is consistently calmer than the arrivals-level scrum — your chauffeur knows exactly which door, level and lane, and simply tells you.
Air Canada, Star Alliance and most international carriers. After customs you exit into the arrivals hall — your text names the exact door and level for your pickup, typically a short walk from the exit.
WestJet, American, Delta and many international carriers. Same drill: clear customs, check your phone, walk to the named door — your chauffeur confirms the moment the car is at the curb.
Prefer a person to a text? Your chauffeur waits inside the arrivals hall holding a sign with your name, helps with luggage, and walks you to the car. Add it to any booking.
Drop-offs go to the departures level of your terminal, at the door nearest your airline's check-in row — tell dispatch your airline and we handle the rest.
| Option, what happens | |
|---|---|
| Standard curbside pickup | included |
| Text with chauffeur name, plate & door | included |
| 60 minutes arrival wait | included |
| Live flight tracking | included |
| Meet & greet inside the terminal | add-on |
| Child seats installed | free on request |
Every option above applies to both terminals and to arrivals at any hour — dispatch runs 24/7/365. All rates are before HST (13%), added at billing. Highway 407 tolls are included when the 407 is used; gratuity is at your discretion.
The sequence, every time:
Send your flight number and destination — dispatch confirms your chauffeur and flat rate, usually within the hour.