What we collect, why we collect it, and what we will never do with it — in plain language.
Royal Maple Limousine collects only the personal information needed to quote, confirm and deliver your trip: your name, phone number, email address, pickup and drop-off locations, travel dates and times, flight numbers where relevant, passenger details you choose to share (such as children's ages for car seats), and your communications with dispatch. Payment card processing is handled by our payment provider; we do not store full card numbers on our own systems.
We use this information to operate your booking — confirming your chauffeur, tracking your flight, sending trip confirmations by email or text, and contacting you about your ride. We do not sell or rent your personal information to anyone. We share it only with the chauffeur assigned to your trip, with service providers who process it on our behalf (such as payment and messaging providers), and where the law requires disclosure.
Booking records are retained for accounting and legal purposes and then disposed of securely. You may ask us at any time what personal information we hold about you, request a correction, or ask us to delete information we are not legally required to keep — email reservation@royalmaplelimo.ca and we will respond promptly. Our practices are designed to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy was last updated in August 2026; material changes will be posted on this page.
Only what a trip needs — contact details, addresses, times, flight numbers. No profiling, no data brokers.
Your information goes to your chauffeur and our service providers — never to advertisers or list-builders.
Cards are processed by our payment provider; full card numbers never live on our systems.
Ask what we hold, correct it, or request deletion any time — one email does it.
| Information, purpose | |
|---|---|
| Name, phone, email | booking confirmation & trip contact |
| Addresses & times | operating your trip |
| Flight numbers | arrival tracking & pickup timing |
| Children's ages (if shared) | car seat staging |
| Messages with dispatch | service & dispute resolution |
| Payment | processed by payment provider |
Questions about this policy or your information: reservation@royalmaplelimo.ca or (416) 723-4120. All rates are before HST (13%), added at billing. Highway 407 tolls are included when the 407 is used; gratuity is at your discretion.
Email reservation@royalmaplelimo.ca or call (416) 723-4120 — a person answers, and privacy requests are handled promptly.